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Seeing the
road ahead

A smooth transformation journey to better customer experiences and operational efficiency

A roadmap for success

An insufficient infrastructure to manage your data can be a lot like driving on a long road with many potholes.

As New Zealand’s leading vehicle glass repair and replacement company, Smith&Smith understand more than most what damage can be caused by unforeseen obstacles on the road ahead.

But while providing service to help their customers get back on the road, Smith&Smith needed a better way to drive their business forward.

In order to better serve motorists, as well as key accounts, such as insurance companies, and fleet and rental companies, Smith&Smith needed a more efficient, adaptable and flexible system to streamline existing processes, better manage all parts of the business, and build a new foundation to pursue future growth opportunities. 

“The technology solution that we’ve just put in place helps us continue to innovate and use technology to improve our customer experience.”

Michelle van Gaalen - Managing Director, Smith&Smith

A smooth journey

To help navigate Smith&Smith on their journey, we implemented an end-to-end Microsoft Dynamic 365 solution.

A single platform integrated with Office 365, to help staff get up to speed as quickly as possible, it also included finance, supply chain, sales and customer service business applications to help connect different parts of their business in one place.

Dynamics 365 Finance and Operations helped to replace several legacy ERP and finance applications, while it also connected to a range of internal applications and several key third-party business systems using Microsoft Azure Logicapps and API management.

Delivered in an entirely SaaS-first manner, using the Microsoft Cloud to deliver all the benefits of a truly scalable and geo-redundant environment, it means Smith&Smith can continue their journey smoothly.

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